Work

After‐sales service ‐ necessary evil or strategic opportunity?

Year: 1997

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604529710166914

Author: Milind M. Lele

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2132956708

FWCI:

Cites:

Cited by: 82

Related to: 10