Work

Customer Orientation: Effects on Customer Service Perceptions and Outcome Behaviors

Year: 2001

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/109467050133005

Authors: Michael K. Brady, J. Joseph Cronin

Institutions: Boston College, Florida State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2134591614

FWCI: 33.52

Cites: 66

Cited by: 703

Related to: 10