Work

Nonverbal Communication and Client Satisfaction in Computer-Assisted Transactions

Year: 1991

Type: article

Study design: Observational Study

Source: Management Communication Quarterly

DOI: 10.1177/0893318991005002003

Author: Sandra M. Ketrow

Institution: University of Rhode Island

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2135952231

FWCI: 2.19

Cites: 38

Cited by: 22

Related to: 10