Work

Gratitude, delight, or guilt: The role of consumers' emotions in predicting postconsumption behaviors

Year: 2007

Type: article

Source: Psychology and Marketing

DOI: 10.1002/mar.20188

Author: Isabella Soscia

Institution: Bocconi University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2137537053

FWCI: 14.46

Cites: 55

Cited by: 341

Related to: 10