Work

The service-quality audit A hotel case study

Year: 1996

Type: article

Source: Cornell Hotel and Restaurant Administration Quarterly

DOI: 10.1016/0010-8804(96)84595-2

Author: J LUCHARS

Institution: Cornell University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2138066841

FWCI: 7.355

Cites: 5

Cited by: 22

Related to: 10