Work

Customer Counterfactual Responses to Restaurant Service Failure and Its Recovery

Year: 2009

Type: article

Author: Woody G. Kim

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2144864144

FWCI:

Cites: 12

Cited by:

Related to: 10