Work

Online customer retention: The resistance to change perspective

Year: 2007

Type: article

Study design: Observational Study

Authors: Ernest Hung Yu Ng, Sumeet Gupta, Hee‐Woong Kim

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2148041586

FWCI:

Cites: 73

Cited by: 8

Related to: 10