Work

A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power

Year: 2010

Type: article

Study design: Observational Study

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/s11747-009-0186-5

Authors: Yany Grégoire, Daniel Laufer, Thomas M. Tripp

Institutions: HEC Montréal, Yeshiva University, Washington State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2150374637

FWCI: 20.71

Cites: 72

Cited by: 551

Related to: 10