Work

Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions

Year: 2006

Type: article

Study design: Observational Study

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2006.08.010

Authors: Marcel van Birgelen, Ad de Jong, Ko de Ruyter

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2150769815

FWCI: 25.14

Cites: 40

Cited by: 209

Related to: 10