Work

E-Service Quality: A Meta-Analytic Review

Year: 2015

Type: article

Study designs: Systematic Review, Meta-Analysis

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2015.05.004

Authors: Markus Blut, Nivriti Chowdhry, Vikas Mittal, Christian Brock

Institutions: Durham University, Newcastle University, Rice University, University of Rostock

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2150896952

FWCI: 2.572

Cites: 75

Cited by: 105

Related to: 10