Work

An empirical assessment and application of SERVQUAL in a Mainland Chinese department store

Year: 2002

Type: article

Source: Total Quality Management

DOI: 10.1080/09544120120102478

Authors: Xiande Zhao, Changhong Bai, Y. V. Hui

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2152131269

FWCI: 4.34

Cites: 18

Cited by: 135

Related to: 10