Work

Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study

Year: 2008

Type: article

Study design: Observational Study

Source: Service Industries Journal

DOI: 10.1080/02642060802292932

Authors: Hsin-Hui (Sunny) Hu, Jay Kandampully, Thanika Devi Juwaheer

Institutions: Ming Chuan University, The Ohio State University, University of Mauritius

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2152159961

FWCI: 34.72

Cites: 73

Cited by: 893

Related to: 10