Work

Switching experience, customer satisfaction, and switching costs in the ICT industry

Year: 2015

Type: article

Study design: Observational Study

Source: Journal of service management

DOI: 10.1108/josm-04-2014-0101

Authors: Kurt Matzler, Andreas Strobl, Norbert Thurner, Johann Füller

Institution: Universität Innsbruck

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2152607984

FWCI: 16.91

Cites: 80

Cited by: 87

Related to: 10