Work

Measuring the Quality of E-Service: Scale Development and Initial Validation

Year: 2009

Type: article

Source: Journal of electronic commerce research

Authors: Samar I. Swaid, Rolf T. Wigand

Institutions: Philander Smith College, University of Arkansas at Little Rock

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2153086829

FWCI: 20.47

Cites: 68

Cited by: 191

Related to: 10