Work

Customer Experience Management in Retailing: An Organizing Framework

Year: 2009

Type: article

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2009.01.001

Authors: Dhruv Grewal, Michael Levy, V. Kumar

Institutions: Babson College, Georgia State University

Language: English

Topic: Consumer Retail Behavior Studies

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2153942071

FWCI: 70.1

Cites: 135

Cited by: 1,120

Related to: 10