Work

A Service Climate Synthesis and Future Research Agenda

Year: 2013

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670513491633

Authors: David E. Bowen, Benjamin Schneider

Institution: Corporate Executive Board (United States)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2154364384

FWCI: 33.61

Cites: 140

Cited by: 351

Related to: 9