Work

Service Quality and Customer Loyalty in the Commercial Airline Industry

Year: 1993

Type: article

Study design: Observational Study

Source: Journal of Travel Research

DOI: 10.1177/004728759303200203

Authors: Peter L. Ostrowski, Terrence V. O'Brien, Geoffrey L. Gordon

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2166182849

FWCI: 7.124

Cites: 21

Cited by: 515

Related to: 10