Work

Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction

Year: 1989

Type: article

Study design: Observational Study

Source: Journal of Consumer Research

DOI: 10.1086/209223

Authors: Richard L. Oliver, John E. Swan

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2170512058

FWCI: 4.157

Cites: 36

Cited by: 961

Related to: 10