Work

The Differences Between Positive And Negative Word-Of-Mouth -Emotion As A Differentiator?

Year: 2005

Type: article

Authors: Jill Sweeney, Geoffrey N. Soutar, Tim Mazzarol

Institution: The University of Western Australia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2171084114

FWCI: 1.968

Cites: 21

Cited by: 29

Related to: 10