Work

Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context

Year: 2005

Type: article

Study design: Observational Study

Source: Journal of Marketing

DOI: 10.1509/jmkg.2005.69.4.26

Authors: Kathleen Seiders, Glenn B. Voss, Dhruv Grewal, Andrea L. Godfrey

Institutions: Boston College, North Carolina State University, Babson College, The University of Texas at Austin

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2171735111

FWCI: 73.51

Cites: 80

Cited by: 979

Related to: 10