Work

Satisfaction, Inertia, and Customer Loyalty in the Varying Levels of the Zone of Tolerance and Alternative Attractiveness

Year: 2013

Type: article

Study design: Observational Study

Authors: Shahnaz Nayebzadeh, Mohammad Ali Abdolvand, Fatemeh Khajouei

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2181441033

FWCI: 0.734

Cites: 79

Cited by: 5

Related to: 10