Work

Impact of Switching Cost on Customer Satisfaction and Customer Retention for Internet Banking Services: a Study Based on Sri Lankan Commercial Banks.

Year: 2011

Type: dissertation

Author: N. M. Goonetilleke

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2181913175

Cites: 22

Cited by:

Related to: 10