Work

Combined Moderating Effect of Recovery Zone- Of-tolerance (rzot) and Multifactor Crm Index on Customer Satisfaction, Repurchase Intention and Advocacy Link Following Service Recovery

Year: 2013

Type: article

Author: Arup Kumar Baksi

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2182389380

FWCI:

Cites: 65

Cited by:

Related to: 10