Work

The Role of Customer Listening Ability and Perceived Justice in Service Recovery Action and their Implication for Relationship Quality and Customer Loyalty

Year: 2013

Type: article

Authors: Nabsiah Abdul Wahid, Ishak Ismail

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2182634157

FWCI:

Cites: 78

Cited by:

Related to: 10