Work

Customer Experience: Are We Measuring the Right Things?

Year: 2011

Type: article

Source: International Journal of Market Research

DOI: 10.2501/ijmr-53-6-771-792

Authors: Stan Maklan, Philipp Klaus

Institutions: Cranfield University, School of Business and Management

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2015056121

FWCI: 27.84

Cites: 77

Cited by: 379

Related to: 10