Work

Investigating online complaint intention and service recovery expectations of clothing retail customers

Year: 2014

Type: dissertation

Study design: Observational Study

Source: Boloka Institutional Repository (North-west University)

Author: Simonne Fourie

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2184263786

Cites: 348

Cited by:

Related to: 10