Work

Assessing the Antecedents of Service Recovery Evaluation and their Impact on Repurchase Behaviour

Year: 2005

Type: conference-paper

Study design: Observational Study

Source: RUNE (Research UNE)

Authors: Fredy-Roberto Valenzuela, Jorge Luis Agelvis Rojas, JM Rindfleish, DH Pearson, RJ Epworth

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2185028357

FWCI:

Cites: 31

Cited by: 2

Related to: 10