Work

The Determinants of Customer Retention in the Hotel and Resort Industry

Year: 2012

Type: conference-paper

Study design: Observational Study

Source: ResearchOnline - JCU (James Cook University)

Authors: Chhon Ling Kwek, Chun Meng Tang, Kay Hooi Keoy, Kong Yew Wong

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2185237057

FWCI:

Cites: 24

Cited by:

Related to: 10