Work

Complainants' Justice Perceptions and Post Complaint Behaviours: An Empirical Study on E-Nwom, Exit Intentions and Venting Negative Feelings

Year: 2014

Type: article

Study design: Observational Study

Source: RePEc: Research Papers in Economics

Authors: Metehan Tolon, Tülay Yeniçeri, Asude Yasemin Zengin

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2185386967

FWCI:

Cites: 45

Cited by:

Related to: 10