Work

The Effect of E-Service Quality on E-Trust and E-Satisfaction as Key Factors Influencing Creation of E-Loyalty in E-Business Context: The Moderating Role of Situational Factors

Year: 2012

Type: article

Study design: Observational Study

Authors: Kamal Ghalandari, Naghadeh Branch

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2185574772

FWCI: 1.426

Cites: 55

Cited by: 16

Related to: 10