Work

Evaluación cognitiva y afectiva de las estrategias de recuperación del servicio: relaciones entre justicia percibida, emociones y satisfacción

Year: 2009

Type: article

Study design: Observational Study

Source: Dialnet (Universidad de la Rioja)

Authors: Rodolfo Vázquez Casielles, Leticia Suárez Álvarez, Ana Belén del Río Lanza

Language: Spanish

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2185760351

FWCI: 0.784

Cites: 93

Cited by: 5

Related to: 10