Work

The Effects of Service Failure and Service Recovery on Consumers' Post-recovery Behaviors

Year: 2012

Type: article

Authors: Li‐Yueh Lee, Wann‐Yih Wu, Chen‐Su Fu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2185857712

FWCI:

Cites: 24

Cited by:

Related to: 10