Work

A Model For Analyzing Quality in the Service Delivery Process

Year: 1995

Type: book-chapter

Source: International studies in the service economy

DOI: 10.1007/978-94-011-0073-1_12

Author: Pamela K. Armstrong

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2186196290

FWCI: 2.092

Cites: 18

Cited by: 18

Related to: 10