Work

The Influence of Perceived Service Failure Recovery Strategies on Customer Satisfaction and loyalty in Hotels

Year: 2013

Type: article

Study design: Observational Study

Authors: Abou Taleb, Abou Kamar

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2186213827

FWCI: 1.463

Cites: 22

Cited by: 5

Related to: 10