Work

The Impact of Customer Relationship Management Capabilities on Organizational Performance : Moderating Role of Competition Intensity

Year: 2015

Type: article

Study design: Observational Study

Source: Nigerian Chapter of Arabian Journal of Business and Management Review

DOI: 10.12816/0014506

Authors: Muhammad Nouman Shafique, Naveed Ahmad, Haider Abbas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2186674233

FWCI: 2.572

Cites: 49

Cited by: 18

Related to: 10