Work

Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan

Year: 2011

Type: article

Study design: Observational Study

Authors: Faizan Mohsan, Muhammad Nawaz, M. Sarfraz Khan, Zeeshan Shaukat, Numan Aslam

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2186811760

FWCI: 21.58

Cites: 32

Cited by: 246

Related to: 10