Work

An Exploratory Investigation of the Effects of Service Failures and Recovery Efforts on Customer Satisfaction

Year: 2014

Type: article

Authors: Andreas W. Stratemeyer, Susan D. Geringer, Alan Canton

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2187538203

FWCI: 3.17

Cites: 38

Cited by: 15

Related to: 10