Work

Trust and Retention in Premium Banking Services: Does Switching Costs Matter?

Year: 2012

Type: conference-paper

Study design: Observational Study

Source: eSpace (Curtin University)

Authors: Patria Laksamana, David H. Wong, Russel Kingshott, Fatimah Muchtar

Institution: Curtin University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2187620830

FWCI:

Cites: 33

Cited by:

Related to: 10