Work

How complaint handling procedures influence consumer decisions to shop online

Year: 2014

Type: article

Source: RMIT Research Repository (RMIT University Library)

Authors: Chin Eang Ong, Caroline Chan

Institution: RMIT University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W218809002

FWCI: 1.585

Cites: 49

Cited by: 2

Related to: 10