Work

The influence of culture on customers' complaint behaviour pertaining to service failures

Year: 2010

Type: dissertation

Study design: Observational Study

Source: Boloka Institutional Repository (North-west University)

Author: Mariëtte Louise Walters

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2188215427

Cites: 271

Cited by: 2

Related to: 10