Work

The Influence of Service Recovery Strategies on Word Of Mouth: Views of Mobile Phone Users

Year: 2012

Type: article

Study design: Observational Study

Authors: Samsudin Wahab, Nor Sabrina Norizan

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2188317900

FWCI: 5.705

Cites: 65

Cited by: 12

Related to: 10