Work

Customer delight as an antecedent of customer loyalty in the South African banking industry

Year: 2014

Type: dissertation

Author: Alexander Coetzee

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2190532958

Cites: 93

Cited by: 1

Related to: 10