Work

Activating Consumers for Better Service Coproduction outcomes through Eustress: The Interplay of Firm-Assigned Workload, Service Literacy, and Organizational Support

Year: 2015

Type: article

Source: Journal of Public Policy & Marketing

DOI: 10.1509/jppm.14.099

Authors: Martin Mende, Maura L. Scott, Mary Jo Bitner, Amy L. Ostrom

Institutions: Florida State University, Arizona State University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2190938522

FWCI: 7.457

Cites: 93

Cited by: 65

Related to: 10