Work

IT Service Climate: The Validation of an Antecedent Construct for IT Service Quality

Year: 2008

Type: article

Source: Journal of the Association for Information Systems

Authors: Ronnie Jia, Blaize Horner Reich

Institution: Simon Fraser University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W220464826

FWCI:

Cites: 16

Cited by: 4

Related to: 10