Work

O Impacto Do Valor Percebido, Reputação, Confiança E Custos De Troca Como Determinantes Da Retenção De Clientes

Year: 2015

Type: article

Source: Global Manager

Authors: Luciene Eberle, Gabriel Sperandio Milan, Sulivan Boschetti, Zaida Cristiane dos Reis

Institution: Universidade de Caxias do Sul

Language: Portuguese

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2206535923

FWCI:

Cites: 70

Cited by:

Related to: 10