Work

The Service Imperative in the Retailing Industry

Year: 2011

Type: book-chapter

Source: Springer eBooks

DOI: 10.1007/978-1-4614-1554-1_2

Authors: Minjeong Kim, Jay Kandampully

Institutions: Oregon State University, The Ohio State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2208049783

FWCI: 1.503

Cites: 39

Cited by: 5

Related to: 10