Work

'Stuff' Happens: A Theoretical Framework for Internal IS Service Recovery

Year: 2010

Type: conference-paper

Source: Americas Conference on Information Systems

Authors: Mohammad S. Najjar, Aaron Kennon Smith, William J. Kettinger

Institutions: University of Jordan, University of Memphis

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W22187115

FWCI: 2.816

Cites: 42

Cited by: 7

Related to: 10