Work

Attribution, Expectation, and Recovery: An Integrated Model of Service Failure and Recovery

Year: 2007

Type: article

Source: OhioLink ETD Center (Ohio Library and Information Network)

Author: Jun Ma

Institution: Kent State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2219495861

FWCI:

Cites: 131

Cited by: 1

Related to: 10