Work

Why Satisfied Customers Defect

Year: 1995

Type: article

Source: Harvard business review

Author: Thomas O. Jones

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2234232270

FWCI: 41.14

Cites:

Cited by: 2,230

Related to: 10