Work

The influence of SERVQUAL dimensions on customer loyalty in banking sector, India - an empirical study

Year: 2015

Type: article

Study design: Observational Study

Source: International Journal of Services and Operations Management

DOI: 10.1504/ijsom.2015.069656

Authors: A. Vasumathi, R. Subashini

Institution: Vellore Institute of Technology University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2234837918

FWCI: 1.286

Cites: 47

Cited by: 15

Related to: 10